Wear and tear is an enigmatic term. It’s one of those ill defined legal terms that create tension because one person’s expected wear is another’s unexpected damage. So how do you know? We recently had a host pose this question as they plan to open their second short...
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This article contains affiliate links. We earn a small commission when you make purchases using these links, though there is no price increase for you! This nominal income helps us keep this website up and running – thank you for supporting our work! Living...
Early this week Amy showed us her tried and true process for mapping customer experience (and thereby putting a plan in place to improve customer experience and garner 5 star reviews!). It works really well for most industries, but is especially suited for short term...
In my 17 years of marketing, within many industries, customer experience mapping is still one of my all-time favorite exercises to work through with my clients. Every single touch point in which your potential guests, guests, and former guests interact with your brand...
We really enjoy talking to property owners who are choosing between short term rental and long term rental. The factors that go into making a decision on how to utilize an investment property or Accessory Dwelling Unit (ADU) to earn income really vary from person to...
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